FAQs | SP Stencils

Frequently Asked Questions

Ordering Information

Placing an Order at SP Stencils

Placing an order with SP Stencils is EASY!

-Add items to your cart and Click the CHECKOUT button. (You can either check out as a guest or register for an account.)
-Enter in your billing and shipping information, and click CONTINUE
-Select your preferred shipping method and click CONTINUE
-Enter your payment information and click PLACE ORDER button.

Once your order is placed you will be redirected to an order conformation page and also receive and order conformation email.

If you have ANY issues whatsoever, email us at info@spstencils.com.

Payment Options

Paying for your order at SPStencils.com is quick, easy and secure!

We accept the following payment methods online:
Visa – MasterCard – American Express – Discover Card – PayPal
All Credit Card Transactions are handled through PayPal so your transaction is secure and you’re protected as a buyer.

We will gladly accept a check or Money Order by mail for your order.
Email us at info@spstencils.com with the details of your order if you
want to pay by check.

More Ways to Order

Ordering online at SP Stencils is easy & convenient! You can browse through tons of stencil designs and size combinations and place an order right online. Or you can use our Custom Order Forms to create your own stencils!

If you prefer to speak with us directly, email us first at info@spstencils.com and we’ll get back to you with our contact number.

Order Status

Order Status & Tracking

You will receive an email from us once your order has been placed & another email with your tracking number once your order has shipped. Please add info@spstencils.com to your contacts to ensure you receive confirmation emails. You can use the tracking number on the order shipped email to check the status of your order.

Order Shipping/ Receiving Time

SP Stencils orders typically ship within 1-2 business days.

Flat Rate $7.50 shipping charge for USPS Priority Mail shipping (U.S. orders only).

Currently all orders only ship by USPS Priority Mail (usually takes 2-3 days to arrive)

As of now we do not offer First Class, Express, or Overnight.

International orders are shipped via USPS Priority Mail (usually takes 6 – 14 business days to arrive). Shipping rates vary for International orders.

For questions or more information on when you will receive your order email us at info@spstencils.com

Order Processing Time

When you place an order with us we require 1 to 2 business days for order processing. Our stencils are made to order, meaning we don’t carry a large stock of stencils in a warehouse. This helps us with quality control.

Orders are processed during business hours. M-F excluding holidays.

If your order is time-sensitive, please email us at info@spstencils.com and we’ll do our best to meet your deadline.

SP Stencils will not be held responsible for delivery delays caused by USPS.

Change/Cancel Order

We process orders quickly in an effort to provide outstanding and expedient service.

We are usually unable to make changes to your order once it has been confirmed. If you contact us immediately after placing the order, we will do our best to accommodate your request.

If your order has already shipped and you need to make changes, you can return unwanted / unused stencils for a full refund minus shipping costs (Excludes Custom Stencil Orders, up to 30 days from the receipt date, minus any shipping charges).

To request an immediate order change, please contact us by email: info@spstencils.com

-If you would like to cancel your order (Excludes Custom Stencil Orders) and it has NOT been shipped, CONTACT US and we will issue you a full refund.

-If your order has been shipped already, you will need to return it to us to receive a refund. We do not refund shipping fees once an order has left our facility. See Returns/ Exchange Policy for more information

Common Stencil Information

What material are the stencils made of?

SP Stencils offers stencils in three different materials: Adhesived Backed 7.5 mil, Standard 10 mil, and ClearCut Mylar 7 mil. Please see the Materials Guide for more information.

Are the Stencils reusable? How long will they last?

Adhesived Backed 7.5 mil – Typically have between 1-3 uses.
Standard 10 mil – Reusable multiple times
ClearCut Mylar 7 mil – Mylar stencils can be used between dozens to hundreds of times.

The life of a stencil depends on how you treat your stencil.
See the Materials Guide for more information on cleaning and caring for your stencils.

What paints/ mediums can be used with SP Stencils?

Our Stencils can be used with a wide variety of paints and mediums, including,
but not limited to:

Acrylic Paint
Latex Paint
Spray Paint
Raised Paints/Plaster
Etching Mediums
Markers/Sharpe Pens
Gouache Paint

How do you cut your stencils?

Our stencils are blade cut using our top of the line stencil cutter, providing you with top quality stencils.

My Account

Forgot Password?

Please ‘click here’ to reset your password.

How to Create an Account

Select the Login / Register option at checkout OR in the upper right corner of any screen.

-Enter your email and choose a password

Stencil sizes & Options

Choosing the right size

All SP Stencils are offered in a variety of sizes, ranging up to 20″ in width!

The sizes of the stencils are the size of the Cut Out Part. The main measurement for a regular stencil is the width (it’s shortest size) See the example below to see what a 8” x 10.2″ Adhesive Backed stencil looks like:

The stencils typically have between a 0.5”- 2” border around all sides. (plus, we can absolutely tailor the sizing to your custom specifications, see the Custom Orders page or email us at: info@spstencils.com)

Because the details of various designs vary in size, please email us at info@spstencils.com with any questions pertaining to the sizing of a particular design and we will be able to provide you with exact dimensions.

Determining the size of Alphabet Stencils

Alphabet Stencils can come in sizes of 1″ up to 10″. These sizes denote the height of the cut out stencil. The height is determined by the length of the Capital letter “A” from the baseline of the letter to the top of the character…all other letters are sized in relation to it. This means there may be letters that will be bigger than the “A”. Check with us if you have size constraints. The lower-case letters are in many cases 1/2 the height of their upper-case counterparts. The sizes of the lower-case letters are determined by the font of the text and are kept to the scale that’s appropriate for that Alphabet.

The images below show how different fonts are measured.

letter-height letter-height2

This image shows how the upper-case and lower case letters will differ in size.

ab-oldenglish

Custom sizing

Custom sizes of any stencil can be created by special request.

Please contact us by email: info@spstencils.com with your size preference and the product number and we’ll get back to you with pricing. Or you can fill out the Request Quote Form.

Miscellaneous Questions

Do you have a printed catalog?

We do not have a printed catalog. As we continually add new stencils, its hard to keep an updated print catalog. All of our stencils can be seen and easily searched on the website.

Designing a custom stencil

At SP Stencils, we can create Custom Stencils from your images or design files.

Visit our Custom Stencils page for more information and instructions.

Wholesale Information

For information on wholesale pricing, please email info@spstencils.com with the details of your stencil needs.

Shipping

Shipping & Handling Policy

Orders are processed & shipped within 1-2 business days. We currently only offer shipping via USPS Priority Mail for a flat $7.50 rate (U.S. only). Delivery time for Priority Mail is typically 2-3 business days.

SPStencils.com makes every effort to keep our shipping costs as low as possible. Therefore, if you provide us with an incorrect shipping address and the package is returned to us marked “Refused/Unclaimed”, you are responsible for the costs to reship your order. We will promptly reship your order upon receiving payment and your revised address.

Please be aware that the U.S. Postal Service is a third party service providers. We cannot be responsible for shipping delays or mistakes made by these carriers.

INTERNATIONAL CUSTOMERS PLEASE NOTE:

The $7.50 Flat rate does not apply to International Orders. International rates start at $12 for Canada and go up from there. Typical international shipping costs about $24, but depends on the size of the order.

All International orders are shipped through USPS (United States Postal Service) Priority International Mail ONLY. Shipping can take up to 6-14 business days to arrive (not including any delays in customs). Your order may be subject to import duties, custom tariffs or VAT charges. These charges are the responsibility of the recipient. If a package is marked “Refused/Undeliverable”, the original shipping costs are nonrefundable.

International Shipping

International shipping is available only on custom orders via USPS Priority International Mail. Email us at info@spstencils.com or fill out the Request Quote Form to start an order. See Shipping & Handling Policy for more information.

If you would like to place an order and do not see your country listed at checkout, please let us know and we will add your country.

If you have any additional questions on our shipping rates and policies email us at: info@spstencils.com

Shipping Options

Currently, the only option we offer is USPS Priority Mail, which takes 2-3 days domestically and 6-14 business days internationally.

For questions on estimated delivery times to your destination email us at info@spstencils.com.

Returns & Exchanges

Delivery Error / Damaged Products

If you receive your order and it has missing, damaged, or incorrect products included, please email us at info@spstencils.com to discuss your issue. We strive for 100% customer satisfaction and if there is an issue with your order, we will do everything we can to resolve the issue for you.

Returns & Exchange Policy

You may return any standard (non-custom) unused product purchased from SP Stencils within thirty (30) days from the date of shipment for a full refund minus shipping charges.

Please use either the original or similar shipping packaging to ensure that the stencil arrives back in good condition.

Return items, postage-paid to:

SP Stencils LLC
ATTN: RETURNS
PO Box 23416
Albuquerque, NM 87192

When returning or exchanging an item, please be sure to include a copy of your invoice and specify whether you would like to return or exchange the item.

Customers making an exchange are responsible for return postage and shipping fees associated with the new order.

Items must be in good, unused condition and in original or similar shipping packaging. Upon receipt of the unopened and unused goods, we will gladly refund your credit card or PayPal account for the full amount minus shipping charges.

Policies

Privacy Policy

The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request unless you give us permission to use it in another manner, such as adding you to one of our mailing lists. We do not sale or share your information with any other companies.

This Privacy Policy governs the manner in which SP Stencils collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.spstencils.com website (“Site”). This privacy policy applies to the Site and all products and services offered by SP Stencils LLC.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system domain type, your IP address, and clickstream information. For further information, consult the privacy policies of:
www.google.com/analytics

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

SP Stencils may collect and use Users personal information for the following purposes:
– To process payments

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
– To send periodic emails

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licencors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to this privacy policy

SP Stencils has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

SP Stencils
www.spstencils.com

SP Stencils LLC
PO Box 23416
Albuquerque, NM 87192

info@SP Stencils.com

This document was last updated on August 8, 2014

Security Policy

We implement strict security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of qualified personnel. All sensitive credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Terms of Use

Entire Agreement

ACCEPTANCE OF TERMS

Welcome to SP Stencils! This Agreement contains the complete terms and conditions that apply when you visit our site or use choose to browse the contents herein. By using this website, you agree to be bound by its terms of use and shall comply thereof. This Agreement describes and encompasses the entire agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site and the content provided by or through the Site, and the subject matter of this Agreement. If you do not agree to these terms and conditions, please do not use our Site.